Frequently Asked Questions

SHIPPING & DELIVERY

Q: How long does delivery take?
A: Orders are processed within 1 to 2 business days. You then receive your order within an estimated 5 to 8 days of placing it, wherever you are. See our Shipping Policy.

Q: Do you deliver worldwide?
A: We deliver to all the countries offered at checkout, including the European Union, the United Kingdom, Switzerland, Norway and many international destinations.

Q: Where do you ship from?
A: Our company is based in the United Kingdom and your orders are shipped from our international logistics centres.

Q: Do you provide tracking information?
A: Yes. As soon as your order ships, you receive a tracking number by email. You can also follow your order from the “Track my order” page.

Q: Some items are missing from my order. What's happening?
A: If your order contains items from different warehouses, it may arrive in several parcels, each with its own tracking number. The rest of your order is on its way.

RETURNS & EXCHANGES

Q: I received a damaged or wrong item. What can I do?
A: We're sorry! Email us at contact@tryfemaleapparel.com with your order number and photos of the item and its packaging. We will send you a replacement or refund you in full, and we cover the return costs.

Q: The size isn't right. Can I exchange it?
A: Yes. Within 30 days of delivery, you can exchange your item for another size free of charge: we ship the new size at no cost to you. The item must be unworn, unwashed and with its tags.

Q: Do you have a returns policy?
A: Yes. You benefit from our 30-day money-back guarantee and from the statutory 14-day right of withdrawal. All the details are in our Returns & Refund Policy.

ABOUT US

Q: Where are you located?
A: Female Apparel is operated by KAL ECOMMERCE UK LTD, a company based in the United Kingdom. Our fulfilment operations are managed internationally.

Q: My order is taking longer than expected. Why?
A: International shipments can sometimes take longer than expected, for example during peak periods or customs clearance. You can follow your parcel at any time with your tracking number. If you need help, contact us at contact@tryfemaleapparel.com.

PAYMENT & SECURITY

Q: Which payment methods do you accept?
A: We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal and the other secure payment methods displayed at checkout.

Q: Is my payment information secure?
A: Yes. All payments are encrypted and processed by PCI DSS compliant payment providers. We never store your card details.