Returns & Refund Policy

Last updated: October 21, 2026

At Female Apparel, we want you to love what you wear. This policy explains our 30-day guarantee, our free size exchange and your legal rights. It applies to orders placed on https://tryfemaleapparel.com, operated by KAL ECOMMERCE UK LTD, and forms part of our Terms and Conditions of Sale.

You benefit from three separate and cumulative protections:

• our 30-day money-back guarantee and free size exchange (section 1);
• the statutory 14-day right of withdrawal (section 2);
• the legal guarantees of conformity (section 7).

1. 30-day money-back guarantee and free size exchange

You have 30 calendar days from the delivery of your order to:

• return an item for a refund of its price, or
• exchange it for another size, once per item, free of charge: we ship the new size to you at no cost, subject to availability (if the size is out of stock, we will refund you).

Conditions:

• the item must be unworn (other than tried on), unwashed, free of marks or odours, with its original tags and in its original packaging;
• briefs, thongs and bodysuits with an integrated brief must have been tried on over your own underwear, with their hygiene protection still in place;
• you must contact us before sending anything back (see section 3);
• the cost of sending the item back to us is at your expense, unless the item is defective or incorrect (section 4).

Refunds under this guarantee cover the price of the returned items; the original shipping costs are not refunded. This guarantee is provided free of charge by KAL ECOMMERCE UK LTD and applies without prejudice to your statutory right of withdrawal and the legal guarantees.

2. Statutory right of withdrawal (14 days)

Independently of our guarantee, you have 14 calendar days from the day you receive your order to withdraw from your purchase without giving any reason (Directive 2011/83/EU; UK Consumer Contracts Regulations 2013). To do so, send us a clear statement by email to contact@tryfemaleapparel.com with your name and order number (you may use the model form annexed to our Terms and Conditions of Sale), then return the items within 14 days of notifying us. Return costs are at your expense.

When your whole order is returned under the right of withdrawal, we also refund the standard outbound shipping costs.

Hygiene exception: in accordance with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to intimate items (such as briefs, thongs and bodysuits with an integrated brief) whose hygiene seal or protective liner has been removed after delivery.

3. How to return an item

1. Email us at contact@tryfemaleapparel.com with your full name, order number, the item(s) concerned and whether you would like a refund or another size. Photos of the item are welcome and speed up the process.
2. We will reply with the return address and instructions. Please do not send any parcel without contacting us first: a return sent to the wrong address or without identification may be impossible to match to your order.
3. Pack the item(s) carefully in the original packaging, include your name and order number, and keep your proof of postage. We recommend using a tracked shipping service.

4. Damaged, defective or incorrect items

If you receive a damaged or defective item, or an item that does not match your order (wrong size, colour or model), contact us with your order number and clear photos of the item and its packaging. Once validated, we will send you a replacement free of charge or refund you in full, at your choice, and we will cover any return costs. The conditions of section 1 (unworn item, hygiene protection) do not apply to defective or incorrect items.

5. Refunds

Once we receive and inspect your return, we will notify you by email. Approved refunds are made using your original payment method, no later than 14 days after we receive the items back (or receive your proof of shipment, for withdrawals). In practice, refunds are processed within 5 to 10 business days of receipt. Depending on your bank, it may take a few additional days for the amount to appear on your statement.

6. Late or missing refunds

If you have not received your refund, please first check your bank account again, then contact your card issuer or bank, as processing times vary. If you still have not received it, contact us at contact@tryfemaleapparel.com.

7. Legal guarantees

Independently of the above, you benefit from the legal guarantee of conformity for two years from delivery (Directive (EU) 2019/771 and its national implementations) and, where applicable, from the guarantee against hidden defects. If you live in the United Kingdom, you benefit from your rights under the Consumer Rights Act 2015. These guarantees do not cover normal wear and tear or damage caused by failure to follow the care instructions.

8. Summary

9. Contact

KAL ECOMMERCE UK LTD — 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom — contact@tryfemaleapparel.com