Shipping policy

Last updated: October 21, 2026

This policy explains how we process and ship orders placed on https://tryfemaleapparel.com, operated by KAL ECOMMERCE UK LTD. It forms part of our Terms and Conditions of Sale.

1. Where we deliver

We deliver to the countries offered at checkout, including the European Union, the United Kingdom, Switzerland, Norway and other international destinations. If your country is not listed, please contact us before ordering at contact@tryfemaleapparel.com.

2. Order processing

Orders are processed Monday to Friday (excluding public holidays), within 1 to 2 business days of payment confirmation. Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

3. Estimated delivery times

Destination	Estimated delivery time from your order
All destinations	5 to 8 days

These times are estimates and may vary depending on the carrier and the destination. In any event, your order will be delivered no later than 30 days after your order is confirmed. If it is not, you may, after asking us without success to deliver within an additional reasonable period, cancel your order and receive a full refund within 14 days.

4. Shipping costs, taxes and customs

Shipping costs, if any, are shown in your cart and at checkout before you pay. Free shipping offers, where available, are indicated in the cart.

For deliveries within the European Union and the United Kingdom, prices include VAT and no additional customs fees will be charged on delivery. For other destinations, import duties or taxes may be charged by local authorities on delivery; where they are not collected at checkout, they are payable by the recipient.

5. Tracking your order

You can follow your parcel at any time with the tracking number sent by email, or from our order tracking page. Tracking information may take 24 to 72 hours to appear after shipment.

6. Multiple parcels

Our products are shipped from our international logistics centres. If your order contains items stored in different warehouses, it may arrive in several parcels, each with its own tracking number.

7. Delays

Carriers operate on business days. During peak periods (holiday season, sales events), delays may occur. If your order is delayed, please contact us and we will help you as quickly as possible. The 30-day maximum delivery time in section 3 applies in all cases.

8. Lost, damaged or undelivered parcels

The risk of loss or damage remains with us until you take physical possession of your parcel. If your tracking shows an anomaly, if your parcel arrives damaged, or if it is shown as delivered but you have not received it, please contact us as soon as possible with your order number. We will open an investigation with the carrier and, if the loss is confirmed or delivery cannot be established, we will reship your order free of charge or refund it in full, at your choice. This applies to every order, whether or not the optional “Shipping Protection” was selected in the cart.

9. Incorrect address and failed delivery

Please check your delivery address carefully. If you notice an error, contact us immediately: if the order has not yet shipped, we will correct the address free of charge. If the order has already shipped, we will do our best to have the address changed with the carrier. If a parcel is returned to us because of an incorrect or incomplete address, or because it was not collected, we can reship it once the address is confirmed (reshipping costs may apply) or refund the products.