Terms of service

Last updated: October 21, 2026

Operated by KAL ECOMMERCE UK LTD, 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom — contact@tryfemaleapparel.com

1. Scope and legal framework

These Terms and Conditions of Sale (the “Terms”) govern all orders placed on the Female Apparel website (https://tryfemaleapparel.com, the “Site”) and form a legally binding agreement between you, the consumer (“you”), and KAL ECOMMERCE UK LTD (“we”, “us”, “Female Apparel”).

These Terms are drawn up in accordance with Directive 2011/83/EU on consumer rights, Directive (EU) 2019/771 on the sale of goods, the UK Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and the mandatory consumer protection rules of your country of residence. They do not limit any right you have under those rules.

2. Seller information

Company: KAL ECOMMERCE UK LTD
Company number (Companies House): 15539269
Registered office: 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom
Email: contact@tryfemaleapparel.com

3. Acceptance of the Terms

These Terms are made available to you before you confirm your order. By placing an order, you confirm that you have read, understood and accepted them. We may update these Terms from time to time; the version applicable to your order is the one published on the Site at the time you place it.

4. Eligibility

To place an order you must be of legal age in your country of residence (or have the consent of a parent or guardian) and provide accurate, complete and up-to-date information, including a valid delivery address and payment method. We may refuse or cancel an order in the event of proven fraud or breach of these Terms, in which case you will be informed and any amount paid will be refunded.

5. Products

Our products (shapewear, bodysuits, briefs, jeans, lingerie and apparel) are described as accurately as possible on their product pages, including materials, sizes and care instructions. Photos and videos are for illustration; slight differences in colour may occur depending on your screen. Please check the size guide available on each product page before ordering.

Products are offered while stocks last. If a product becomes unavailable after you have ordered it, we will inform you without delay and refund the corresponding amount within 14 days at the latest.

6. Prices and payment

Prices are shown in the currency selected on the Site. For deliveries within the European Union and the United Kingdom, prices include VAT. Any shipping costs are shown before you confirm payment. Prices may change at any time, but the price applicable to your order is the one displayed when you confirm it.

Payment is due in full when you place your order, using the secure payment methods offered at checkout (credit and debit cards, and any other methods displayed). We never store your card details: payments are processed by PCI-DSS certified payment providers.

7. Order confirmation and formation of the contract

After placing your order, you will receive an automatic confirmation email summarising your order. The contract of sale is formed when your payment is accepted. If you do not receive this email within 24 hours, please check your spam folder or contact us.

8. Delivery

Orders are processed within 1 to 2 business days and shipped with a tracking number. Estimated delivery times, the countries we deliver to, customs information and the procedure for lost or damaged parcels are set out in our Shipping Policy, which forms part of these Terms.

In any event, your order will be delivered no later than 30 days after the contract is formed. If it is not, you may, after asking us without success to deliver within an additional reasonable period, cancel your order and obtain a full refund within 14 days.

Risk of loss or damage passes to you when you, or a person you have designated, take physical possession of the products. Products remain our property until full payment has been received.

9. Our 30-day guarantee and free size exchange

In addition to your legal rights, Female Apparel offers a 30-day money-back guarantee and a free size exchange: within 30 days of receiving your order, you may return an item for a refund, or exchange it once for another size free of charge (we ship the new size at no cost to you). The item must be unworn (other than tried on), unwashed, with its tags and in its original packaging; briefs, thongs and bodysuits must have been tried on over underwear with their hygiene protection still in place. The full conditions are set out in our Returns & Refund Policy.

This commercial guarantee is provided free of charge by KAL ECOMMERCE UK LTD, 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom. It applies without prejudice to your statutory right of withdrawal and the legal guarantees described below.

10. Statutory right of withdrawal (14 days)

You have the right to withdraw from your purchase, without giving any reason, within 14 days from the day on which you, or a third party you have designated, take physical possession of the goods (for an order delivered in several parcels, from receipt of the last parcel).

To exercise this right, notify us of your decision by a clear statement sent by email to contact@tryfemaleapparel.com, stating your name and order number. You may use the model withdrawal form below, but it is not mandatory. You must then send the goods back within 14 days of notifying us. The direct cost of returning the goods is at your expense.

We will refund all payments received for the returned goods, including the standard outbound delivery costs (if your whole order is returned), no later than 14 days after we receive the goods back or you provide proof of having sent them, whichever is earlier, using the same payment method you used. You may be held liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (for example, trying them on as you would in a shop).

Hygiene exception: in accordance with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons if they have been unsealed after delivery. This concerns intimate items (such as briefs, thongs and bodysuits with an integrated brief) whose hygiene seal or protective liner has been removed.

11. Defective or incorrect items

If you receive a damaged, defective or incorrect item, please contact us with your order number and photos of the item and its packaging. We will replace it or refund you in full, at your choice, and any return costs will be borne by us.

12. Legal guarantees

Regardless of our commercial guarantee, you benefit from the legal guarantee of conformity for two years from delivery (Directive (EU) 2019/771 and its national implementations, such as Articles L217-3 et seq. of the French Consumer Code) and, where applicable, the guarantee against hidden defects. If you live in the United Kingdom, you benefit from your rights under the Consumer Rights Act 2015.

13. Your responsibilities

You are responsible for the accuracy of the delivery address and contact details you provide. Please follow the care instructions indicated on the product label and product page.

14. Intellectual property

All elements of the Site (texts, images, videos, logos, the Female Apparel brand, designs) are the property of KAL ECOMMERCE UK LTD or are used under licence. Any unauthorised reproduction or use is prohibited.

15. Personal data

Your personal data is processed in accordance with the GDPR, the UK GDPR and applicable law, as described in our Privacy Policy.

16. Liability

We are not liable for damage resulting from use of the products contrary to their care instructions or from causes beyond our control. Nothing in these Terms excludes or limits our liability where the law does not allow it, in particular for death or personal injury caused by negligence, for fraud or gross negligence, nor deprives you of your mandatory rights as a consumer.

17. Force majeure

Neither party will be liable for a failure caused by an event of force majeure (natural disasters, government decisions, conflicts, major disruption of supply chains or transport). Performance is suspended for the duration of the event; if it lasts more than 30 days, either party may cancel the affected order, and any amount paid will be refunded.

18. Complaints and disputes

For any complaint, please contact our customer service first at contact@tryfemaleapparel.com; we aim to reply within 72 business hours. If the dispute cannot be resolved amicably, you may contact the consumer protection authority or European Consumer Centre of your country of residence.

19. Governing law and jurisdiction

These Terms are governed by the laws of England and Wales. However, if you are a consumer residing in the European Union, you keep the benefit of the mandatory consumer protection provisions of your country of residence, and you may bring proceedings before the courts of your country of residence.

20. Contact

KAL ECOMMERCE UK LTD — 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom — contact@tryfemaleapparel.com

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To KAL ECOMMERCE UK LTD, 82A James Carter Road, Mildenhall, Bury St Edmunds, Suffolk, IP28 7DE, United Kingdom — contact@tryfemaleapparel.com:

I hereby give notice that I withdraw from my contract of sale of the following goods: ____________
Ordered on: ____________ / Received on: ____________
Order number: ____________
Name of consumer: ____________
Address of consumer: ____________
Signature of consumer (only if this form is notified on paper): ____________
Date: ____________